Perth Security and Guard Services

What to Do Until the Alarm Response Team Arrives

icon  17 October, 2023

icon  Reading Time 4

In the realm of security, preparation and knowledge are your most potent allies. As a business owner or manager in Perth, Australia, safeguarding your assets, employees, and customers is a paramount concern. When you’ve invested in a reliable alarm response service, such as the one offered by Perth Security and Guard Services, you’ve taken a significant step towards ensuring the safety and security of your establishment. However, it’s essential to understand that your role in this process is equally crucial. In this article, we will discuss what steps you should take and what to do while you wait for the alarm response team to arrive, ensuring a swift and efficient resolution to any security threats.


Stay Calm and Composed

The first and most critical step is to remain calm and composed. Emergencies and security breaches can be stressful and anxiety-inducing situations. Your ability to think clearly and make rational decisions is vital. Panicking can exacerbate the situation and hinder your judgment. Take a deep breath and remind yourself that you have a professional alarm response team on the way.


Verify the Alarm Trigger

Before taking any further action, determine whether the alarm trigger is legitimate or a false alarm. Modern security systems are sophisticated and capable of detecting a wide range of activities, from unauthorized access to fire hazards. Ensure that you are familiar with the different alarm signals and their meanings. This knowledge will help you assess the situation accurately.


Ensure Personal Safety

Your safety and the safety of those around you should be the top priority. If the alarm indicates a threat to personal safety, such as a fire or a violent intrusion, evacuate the premises immediately. Do not confront potential intruders or put yourself in harm’s way. Evacuate to a safe location and contact the relevant authorities if necessary, such as the fire department or the police.


Contact the Alarm Response Team

As soon as it is safe to do so, contact your alarm response team. Ensure that you have the contact information readily available. Most professional alarm response services, like Perth Security and Guard Services, provide dedicated hotlines or mobile apps for immediate communication. Provide them with all the relevant details about the situation, including the nature of the alarm trigger, your location, and any other pertinent information.


Maintain Communication

Open and continuous communication with the alarm response team is crucial. It allows them to assess the situation remotely and determine the appropriate response. They may guide you on specific actions to take while waiting for their arrival. Follow their instructions closely, as they are trained to handle various security scenarios.


Document the Incident

If it is safe to do so and does not compromise your security, consider documenting the incident. This can include taking photographs or videos of any suspicious activities or damages. Such documentation can be valuable for both law enforcement and insurance purposes.


Do Not Investigate Alone

It’s natural to want to investigate the cause of the alarm trigger, especially if you suspect a break-in. However, it’s essential to remember that your primary role is to ensure safety and security, not to confront potential intruders. Leave any investigation to the professionals, such as the police or your alarm response team. They have the training and equipment to handle such situations safely.


Inform Relevant Parties

Depending on the nature of your business, you may need to inform other stakeholders, such as employees, customers, or tenants, about the situation. Communicate clearly and calmly, providing them with guidance on what actions they should take to ensure their safety.


Review Security Protocols

Reviewing security protocols is a crucial step in the aftermath of a security incident. It serves as a proactive measure to enhance the safety and security of your Perth business going forward.

Once the alarm response team has effectively addressed the incident, you should schedule a meeting with them to discuss the event in detail. Their firsthand experience and expertise can provide valuable insights into what went right and what could be improved.

During this review, you can assess several aspects of your security protocols:


Response Time

Evaluate the response time of your alarm response team. Was it within the expected timeframe? If there were delays, analyze the reasons behind them and find ways to minimize such delays in the future.



Review how effectively communication was established and maintained throughout the incident. Were there any breakdowns in communication? If so, identify the causes and implement solutions to ensure seamless communication during future incidents.


Alarm Verification

Examine the process of alarm verification. Was the alarm valid, or was it a false alarm? If false alarms are a recurring issue, consider adjustments to your alarm system to reduce their frequency.


Staff Training

Ensure that your employees are well-trained in emergency procedures and know how to respond appropriately during security incidents. If any gaps in training are identified, address them promptly.


Equipment and Technology

Assess the performance of your security equipment and technology. Were there any malfunctions or shortcomings? If so, prioritize repairs or upgrades to maintain the reliability of your security systems.


Incident Documentation

Review how the incident was documented. Accurate and detailed incident reports are valuable for analysis and can assist in any legal or insurance-related matters that may arise.


Incident Analysis

Conduct a thorough analysis of the incident itself. What were the root causes? Are there patterns or vulnerabilities that need to be addressed? Identify any weaknesses in your security measures and develop strategies to mitigate them.


Legal and Compliance Considerations

Ensure that your security protocols are aligned with legal requirements and industry standards. Non-compliance can lead to legal issues and potential liabilities.


Cooperate with Authorities

If law enforcement or other authorities become involved in the incident, cooperate fully with their inquiries. Provide any requested information or documentation promptly. Your assistance can aid in their investigation and the apprehension of any wrongdoers.

In conclusion, your actions during a security incident play a significant role in the outcome. By staying calm, ensuring personal safety, and maintaining communication with your alarm response team, you can contribute to a swift and efficient resolution. Perth Security and Guard Services’ dedicated alarm response team is ready to assist you in any security situation, providing the peace of mind you need to focus on the safety and security of your business in Perth.